Opportunity Details
URGENT Join the Red Cross Team and Help Save Lives as a Blood Donor Ambassador
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Our mission is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors
The primary role of a Blood Donor Ambassador volunteer is to engage with donors by greeting, registering, answering questions, providing information, and supporting them through the recovery process at the refreshments table. The special attention volunteers give helps create a favorable impression that encourages ongoing donor support.
Volunteer Duties & Responsibilities:
- Support Red Cross staff by being helpful, flexible, and patient
- Greet donors, explain the donation process as necessary, and assist with initial intake and hand-offs through the blood donation process
- Manage donor flow and direct donors to check in
- Model excellent customer service behaviors.
- Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
- Learn and share the Red Cross story, including the mission, vision, and values
- Work with the collections team supervisor or charge staff to match the donor’s blood type with the best product for maximum impact (Right Type Mix)
- Check Post Donation Info and time
- Set up and maintain cleanliness in Reception and Hospitality Areas
- Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
- Check that donor has their post-donation information before leaving the drive
- Report possible adverse post-donation physical reactions to the collections staff. Protect donors from injury during adverse reactions (if able without hurting themselves)
- May be asked to sanitize/disinfect donor areas and beds
- May make reminder/cancellation calls, re-schedule donor appointments, and perform follow-up activities as directed
- Encourage donors to download the Donor App, use RapidPass
Qualifications, Skills, & Requirements:
- Must be 16 years of age or older
- Ability to display the utmost professionalism and communication skills
- Extremely comfortable working with people from diverse communities and backgrounds
- Ability to understand the technology needed for the position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now, and Ability to explain/teach technology to donors and fellow volunteers
- Ability to understand and explain Right Type Mix to donors
- Ability to regularly commit to a schedule, arrive punctually, and adapt to a change-driven culture
Willingness to comply with current public health and Red Cross policies
Time Commitment:
- 1 shift per month 4-6 hours. Week ONLY availability from 8 am - 5 pm
- 6 Month Commitment.
Civic & Community
Age Minimum (with Adult): 16+, Minimum Age:16+
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